we’re really sorry to hear this — that’s definitely not the experience we want for you.
Even when a file is 300 DPI, there can sometimes be scaling or resolution issues during processing, but we take full responsibility to review and make it right. We’d love to take a closer look at your file and the print to see exactly what happened.
Please reach out to us directly with your order number, and we’ll be happy to reprint your order or find the best solution for you. We appreciate you bringing this to our attention and giving us the chance to fix it

Hi, we’re really sorry about this — that’s definitely not the quality we aim for.
A cut issue like that and faded colors shouldn’t happen. We’d really like to take care of this for you and make it right. Please send us a message with your order details so we can look into it and get this resolved ASAP.