REFUND & REPRINT POLICY – DTF STL

 

Thank you for ordering from DTF STL. We take pride in producing the highest-quality DTF transfers with same-day or next-day turnaround. Because every order is made custom, our policies are designed to ensure fairness while maintaining quality standards.

Reprints & Refunds

• We stand behind every order.
• If your transfers arrive damaged, misprinted, or have adherence or quality issues, we will reprint or refund your order at no cost.
• You must contact us within 14 days of receiving your order with clear photos showing the issue.
• Our team will review and approve reprints within 1-2 business days.

 

Non-Refundable Situations

• We cannot refund or reprint for low-resolution artwork, color mismatches, or layout errors supplied by the customer.
• Refunds are not available for pressing errors, incorrect heat-press settings, or wrinkled/peeled results after application.
• Once an order enters production, it cannot be cancelled or modified.

 

File & Color Policy

• All Raster artwork should be 300 DPI, transparent PNG, and sized correctly before upload.
• All Vector artwork should have text outlined or fonts included.
• DTF STL prints in CMYK color mode; we do not guarantee exact Pantone matching.
• For color-critical jobs, request a sample print first.

 

Refund Processing

• Approved refunds are issued to the original payment method within 7-10 business days.
• Shipping fees are non-refundable, unless the error was on our side.
  

 

Return of Goods

• Since transfers cannot be reused, returns are not required unless specifically requested by our team for inspection.

 

Late or Missing Refunds

• If your refund has not posted after 10 business days, please contact your bank or card issuer. If you still haven’t received it, email support@dtfstl.com with your order ID.